Withdrawal and refunds
hitPR Pro is sold exclusively through the Apple App Store and Google Play. Ordering, payment and refunds run through the store you bought in. Apple and Google accept withdrawal declarations themselves under their own terms. Where to turn therefore depends on where you bought and where you live. The store's terms are binding; this page shows the routes the stores themselves name.
In the EU, the EEA and the United Kingdom
There you have a statutory right of withdrawal of fourteen days. When it expires early is set out in the terms of service under “Withdrawal”.
Bought through the App Store (iPhone, iPad)
At Apple, you withdraw in your purchase history: Apple Account > “Purchase History”, select the order, then “Withdraw Transaction”. For this route, Apple promises to confirm receipt by email. You can also declare your withdrawal in writing:
Apple Distribution International Ltd.Apple Support
Hollyhill Industrial Estate, Hollyhill
Cork, Ireland
[email protected]
Request a refund separately via “Report a Problem”:
Bought through Google Play (Android)
At Google, you declare your withdrawal in writing to Google Commerce Limited:
Google Commerce Limitedc/o Customer Support
70 Sir John Rogerson's Quay
Dublin 2, D02R296
Ireland
Under Google's terms, you can instead also request a refund here:
In all other countries
Whether and how you can withdraw from a purchase depends on the law of your country and the store's terms there. Request a refund from Apple via “Report a Problem” and from Google via the refund request:
Cancel a subscription
App Store (“Subscriptions” in your Apple Account):
apps.apple.com/account/subscriptions
Google Play (“Subscriptions”):
Not sure where you bought it?
Check your payment confirmation to see which store your purchase went through. That determines which of the two routes above applies to you.
Questions about withdrawal or refunds?
Write to us. The refund itself is handled by the store you bought through.